We thank you for choosing to shop at Newttees.store. We care about your experience and want to make sure that working with us is fun and hassle-free. We offer a clear returns and refunds policy, explained below, in case you are not completely satisfied with your purchase for any reason.
1. Conditions to return goods
To qualify for a refund, please ensure that:
- Unused product, still in original box.
- Request a return within 30 days from the date of purchase.
- The product does not have any damage, stains or signs of wear.
2. Compensation:
2.1 Refund process:
- Once your returned item(s) are received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed according to the original payment method used to make the purchase.
- Depending on your financial institution, it may take additional time for the refund to be reflected in your account. About 10 days.
2.2 Damaged or defective items:
In the rare event that you receive a damaged or defective item, please contact our customer support team within 48 hours of receipt of your order. We will work with you to resolve the issue promptly, through a replacement or refund.
3. Contact us:
If you have any questions or concerns about our returns and refunds policy, please contact our customer support team. We are here to support you and provide further clarification.
Please note that Newttees.store reserves the right to modify this Returns and Refunds Policy at any time without prior notice. We encourage you to periodically review this page for any updates.
- Email: [email protected]
- Phone number: +1 618-280-0079
- Address business: 201 Messner Dr, Wheeling, IL 60090, USA